Terms & Conditions

Borneo Sandakan Backpackers Booking Terms & Conditions

The terms and conditions mentioned below apply to all bookings for Borneo Sandakan Backpackers made through this website. Borneo Sandakan Backpackers (managed by Borneo Sandakan Accommodation Backpackers Sdn Bhd) is a company registered in Malaysia whose registered backpackers is at HS-5, Lot 54 & 55,  1st & 2nd Floor, Sandakan Harbour Square, 90000 Sandakan Sabah, Malaysia (hereafter “we” or “our”).

Online Booking

Our booking engine is powered by Booking.com. Any bookings made via the online booking engine/portal are primarily subject to that site’s terms and conditions. Please make sure that you read the booking engine’s terms and conditions carefully.

Bookings can be made directly with us via email or phone at +60 89 215 754.


All rates shown online are per room per night (unless otherwise stated).  Rates are subject to change without notice. However, your rate is guaranteed once you receive a booking confirmation. No payments to Borneo Sandakan Backpackers will be accepted online (no credit card details will be requested and/or stored online). Any payments made online (10% deposit ) via the Booking.com booking engine are payable to Booking.com directly. Upon arrival you will be asked to pay for the full / remaining amount of your booking upfront. Payment must be settled by cash only in Malaysian Ringgit (RM).

Cancellation policy

Rooms and services are reserved especially for you. We value your business and ask that you respect our scheduling policy. Should you need to reschedule or cancel, please notify us at your earliest convenience.  

Non-refundable Policy

For guests who have already checked in and paid in full, no refund or reduction will be made to any cancellation.

Unplanned power and water outages are very common in Sabah. There will be no refund or reduction in a case where either a power or water outage happens.


No pets are allowed in the building.


Borneo Sandakan Backpackers is a non-smoking property. Strictly no smoking in all rooms. Individuals may be fined a fixed penalty of RM100 for smoking in our no-smoking premise.

Arrival and departure

Rooms are guaranteed from 3:00pm on the day of arrival. Rooms must be vacated by 12:00 noon on the day of departure. 

Complaints or Feedback

We take our guest satisfaction very seriously. Any complaints or feedback regarding your stay at Borneo Sandakan Backpackers should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can resolve it immediately.

General information

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. In case the above terms and conditions do not sufficiently foresee in any case, Borneo Sandakan Backpackers will decide regarding this issue.

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