Terms and Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to us, we, and/or our in these booking terms and conditions shall mean Borneo Sandakan Tours.

Quotations

Requests for quotations will be acknowledged within a 72hr period. All prices are quoted in
Malaysian Ringgit (MYR) unless otherwise specified. We reserved the right to increase prices due to factors beyond our control i.e. fuel prices hikes, be assured every care shall be taken to avoid such situations.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact a consultant for up to date prices.

Payment

Once a booking has been made, a maximum deposit of 25% of the tour fare per person must be paid as reservation fee (non-refundable) to secure the booking. The balance or full payment must be made within 14 days before the date of departure for Free Independent Traveller (FIT) tour packages and 21 days for group tours packages. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.

Cancellation

Cancellations should be conveyed to us in writing to avoid any misunderstanding. The following cancellation fees apply;
Up to 30 days prior to departure date : 50% of full rates
29 to 0 days prior to departure date : 100 % of full rates

Amendments

Any amendments for a later departure date made less than 60 days prior to departure date shall be deemed as a cancellation and the above cancellation shall be apply. Minor changes for an earlier departure date will be accepted and the minimum cost thereof recovered from you. It is your responsibility to contact the airline prior to travel to ensure the scheduled departure time has not changed.

Refund of Unused Services

No refund or reduction will be made to any member of accommodation, meals, sightings tours, transport or any other services which are included in the tour fare but not utilized by the tour member due to personal reasons.

Insurance

Ensure you take out comprehensive insurance when paying your deposit, to cover you for
cancellation, curtailment, medical expenses, personal baggage, emergency evacuation back home and money.

Special Requirements

Please contact us regarding any special requirements you may have for your travel arrangements such as special meal and other requests.

Passports & Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please note that a passport must be valid for at least 6 months after the termination of the trip.

Health

You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic. We strongly recommend that all clients take the necessary malaria precautions in consultations with their physician.

Travel Documents

Travel documents include (without limitation) hotel confirmation, tour confirmation or any other document (whether in electronic form or otherwise) used to confirm an arrangement with us. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All bookings must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility.

Privacy Policy

We are committed to protecting your personal information. View our Privacy Policy.

Responsibility / Waiver

Neither company nor any person acting for, through or on behalf of Sandakan Borneo Tours Sdn. Bhd. shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore mentioned shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure, website or other literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not. In addition, Sandakan Borneo Tours Sdn. Bhd. Shall have the right at any time at its discretion to cancel any tour or the remainder thereof or
make any alteration in route, accommodation, price or other details and in the event of the tour being rendered impossible, illegal or inadvisable due to weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be or the responsibility of the passenger.

Sandakan Borneo Tours Sdn. Bhd. may at its discretion and without liability or cost to itself at any time cancel or terminate the passengers booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of illness or the illegal or incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund. The person making any booking will, by making of such booking, warrant that he/she has the authorityto enter into a contract on behalf of the other persons included in such a booking and in the event of the failure of any or all of the other person(s) so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all the bookings made by him/her.

By proceeding with your booking, you acknowledge you are 18 years of age or older and that you understand and agree with the above terms and conditions.